Refunds & Exchange Policy

 

OUR POLICY:

From date of delivery, you have 14 days to return or exchange items in your order. To be eligible for a return or exchange, your item must be unworn & in it's original condition.

We will only replace/cover postage costs for items that are incorrect, damaged or defective.

RETURNS & REFUNDS:

Please contact us before returning any items, so that we can discuss the details of the process & exactly where to send your items back to.

To be eligible for a return, your item must be unworn & in the same condition that you received it. All returned items are inspected & must be approved for a refund. Approved refunds are immediately processed.

Please understand that refunds are not always guaranteed & we are not liable for any re-shipping costs for rejected refunds. This will only ever occur if you have returned an item that is clearly not in its original condition. Our team thrives on supporting & providing customers with the best service possible. In return, we simply ask that our policies & guidelines be respected.

EXCHANGES:

Please contact us before exchanging any items, so that we can discuss the details of the process & exactly where to send your items back to.

If you are exchanging an item (because you changed your mind, picked the wrong size, colour, etc...) you will be responsible for:

Returning your items to us
Paying a $5 production fee for your exchanged items
Paying for postage of your new items

If you have any concerns or questions please email our team at: sales.banterapparel@gmail.com